Privacy Policy

Refund Policy

If the order was prepaid by credit card / debit card, we provide our valued customers with a cash refund service on his bank card or through other available payment methods. In the case of a return and the method of payment was payment upon delivery, the customer has the right to refund from our branches or by transferring to the customer’s bank account or his e-wallet of mobile companies. On our website, the customer is not entitled to request the amount in cash again. Refunds do not include shipping and handling fees.

Replacement and Return Policy

You can replace the item or return it with a refund of its cash value within 14 days of receiving it as long as it is in its original condition, provided that the invoice is available and the item is not used or unpacked. Some products have different policies or requirements associated with their manufacturers and agents.

Privacy Policy

This Privacy Policy describes how El Dabbah Store collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, pages or products you view, search terms, and how you interact with the Site.
Purpose: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers and any other accepted payment), email address, and phone number.
Purpose: to provide products or services to you, to process your payment information, arrange for shipping, provide invoices and order confirmations, communicate with you, screen orders for risk or fraud, and provide marketing in line with your preferences.
Source: collected from you.

Minors

You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.

Behavioural Advertising

We use Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you. For example, we use Google Analytics to help us understand how customers use the Site. You can read more about how Google uses your information at Google's privacy policy and opt out if desired. We share information about site use and purchases with our advertising partners and may collect/share via cookies or similar technologies. You can opt out via Facebook, Google, Bing or the Digital Advertising Alliance opt-out portal.

Using Personal Information

We use your Personal Information to provide our services: offering products, processing payments, shipping and fulfillment, and sending updates about products, services, and offers.

Retention

When you place an order, we retain your Personal Information for our records unless and until you ask us to erase it. For more on erasure rights see 'Your rights' section of this policy.

Cookies

A cookie is a small amount of information downloaded to your device. We use functional, performance, advertising, and social cookies. Cookies remember your actions and preferences to improve your browsing. Session cookies last until you stop browsing; persistent cookies last until expiry or deletion. Most of our cookies expire between 30 minutes and two years. You can control cookies via your browser settings but blocking cookies may impair site functionality.

Do Not Track

Because there is no consistent industry standard for Do Not Track signals, we do not alter our data collection when we detect such signals.

Changes

We may update this Privacy Policy to reflect changes to our practices or operational, legal, or regulatory reasons.

Contact

For questions about privacy practices or complaints, contact us at eldabbah.store2@gmail.com or by mail: Al-Mustaqbal Street, behind the city council next to Dr. Mohamed Adel Pharmacy, Kafr El Dawwar, Beheira, 22621, Egypt. Call us during working hours: +201210390023.

Terms of Service — Overview

This website is operated by El Dabbah STORE. Throughout the site, the terms "we", "us", and "our" refer to El Dabbah STORE. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms and policies referenced herein.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province, or that you are the age of majority and have given consent for any minor dependents to use this site. You may not use our products for illegal or unauthorized purposes. You must not transmit worms, viruses, or destructive code. A breach will result in immediate termination of your services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS

We are not responsible if information on this site is not accurate, complete or current. Material is provided for general information only. Rely on primary sources for important decisions.

SECTION 4 - MODIFICATIONS

Prices are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice.

SECTION 5 - PRODUCTS OR SERVICES

We try to display product colors and images accurately but cannot guarantee monitor accuracy. We may limit sales by person, region, or jurisdiction and may discontinue products at any time.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We may refuse or cancel orders and will attempt to notify you. You agree to provide current, complete and accurate purchase and account information.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools which we do not control and which are provided "as is".

SECTION 8 - THIRD-PARTY LINKS

Third-party links may direct you to websites not affiliated with us. We are not responsible for third-party content and policies.

SECTION 9 - USER COMMENTS

If you submit comments or content, you agree we may edit, publish or otherwise use it without obligation to you.

SECTION 10 - PERSONAL INFORMATION

Submission of personal information is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

From time to time there may be information on the site with typographical errors or omissions. We reserve the right to correct them.

SECTION 12 - PROHIBITED USES

You may not use the site for unlawful purposes, to harass, abuse, upload viruses, spam, or otherwise interfere with site operation.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The service and all products are provided "as is" and "as available". We are not liable for indirect, special, or consequential damages to the full extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless El Dabbah STORE and affiliates from claims arising from your breach or misuse of the site.

SECTION 15 - TERMINATION

These Terms are effective until terminated by you or us. We may terminate access for violations.

SECTION 16 - ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us.

SECTION 17 - GOVERNING LAW

These Terms are governed by the laws of Egypt.

SECTION 18 - CHANGES TO TERMS

We may update the Terms and you should check this page periodically; continued use constitutes acceptance of changes.

SECTION 19 - CONTACT INFORMATION

Questions about the Terms should be sent to eldabbah.store2@gmail.com.

Shipping Policy

Our working days are from Saturday to Thursday only; weekends and public holidays are NOT included. Delivery times vary depending on the chosen delivery option:

Home Delivery: Delivery time starts from the day you place your order to the day one of our delivery associates makes a first attempt to deliver to you.

Store Pickup: Pickup time starts from the day you place your order to when you receive our call to pick up your order from the chosen store.